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Privacy Policy

1. Overview

At Ignite30, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and store your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect the following types of information when you visit our website, sign up for services, or interact with us:

  • Full name

  • Contact details (email, phone number, address)

  • Date of birth

  • Health and fitness information (with your consent)

  • Payment information (processed securely via third-party providers)

  • Emergency contact details

  • IP address, browser type, and device information via website cookies

3. How We Collect Information

We collect personal information when you:

  • Register for a membership

  • Sign up for newsletters or updates

  • Submit forms or inquiries via our website

  • Participate in promotions or challenges

  • Engage with us via social media or online ads

  • Enter the gym and use our services

4. How We Use Your Information

Your information may be used to:

  • Process memberships and manage bookings

  • Communicate class schedules, promotions, and updates

  • Improve our services and website functionality

  • Comply with legal obligations

  • Conduct health and fitness assessments

  • Personalise your experience with Ignite30

We will not use your personal information for any other purpose without your consent unless required or authorised by law.

5. Disclosure of Personal Information

We may share your information with trusted third-party providers who assist in:

  • Payment processing (e.g., Ezidebit)

  • IT support and website hosting

  • Marketing and communications (e.g., Mailchimp or SMS services)

  • Legal or regulatory authorities when required

We ensure all third-party providers comply with privacy laws and safeguard your data appropriately.

6. Data Storage and Security

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, digital, and managerial safeguards. Information is stored securely within Australia or via reputable cloud service providers.

7. Cookies and Website Tracking

Our website uses cookies and tracking tools (e.g., Google Analytics) to enhance your browsing experience, analyse traffic, and deliver targeted advertising. You can adjust your browser settings to disable cookies if you prefer.

8. Accessing and Updating Your Information

You have the right to access or update your personal information. To make a request, please contact us at [Insert Contact Email]. We may need to verify your identity before processing the request.

9. Complaints

If you believe we have breached your privacy rights, please contact us in writing. We take all complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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